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Delta Secondary School Alumni (Hamilton, Ontario, Canada)DeltaSecondarySchoolAlumniHamiltonOntarioCanada@groups.msn.com 
  
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ANSWERS TO SOME
FREQUENTLY ASKED QUESTIONS
(FAQs)
(Most Recent Update:  July, 2003)
 
HELP?!

I applied to become a member but never got an authorization or heard from anyone at all.  What happened?

Have you checked the email address which you registered with?  Sometimes people register a hotmail account but forget to check it periodically.  It is important to do so in case managers or any alumni are trying to contact you! 

If you checked your registered email account, it is very possible that you didn't hear from someone due to your email settings.  As an example, in Hotmail, you have an option for junk mail filters.  If you have yours set to "exclusive", you will not receive email from anyone who is not in your contact list.  You must either add the manager's email address to your contact list or adjust your filter setting so that we may contact you regarding your membership authorization.  If you apply for membership but do not reply to our email (you can't if you don't receive it), then your membership will not be approved.  Please see below for the Hotmail options regarding mail filters.  Other email programs have similar filtersIf you do not receive an email from us regarding your membership application, please check your email account's filter settings.

To set your filters in Hotmail, click on Options tab near the top of your Hotmail page, then click on Junk Mail Filter.  You will get a screen as follows:

Choose your Junk Mail Filter level:

Default (obvious junk mail is caught)

Enhanced (most junk mail is caught)

Exclusive (you will only receive e-mail from addresses appearing in your Contacts or safe list, service announcements from Hotmail, and e-mail that you have consented to receive from MSN)

Ensure that either your filter level is set at either Default or Enhanced, OR, add the following email address to your contact list:  deltaalumnisitemanager2@hotmail.com so that you will receive correspondence regarding your membership application.

What happened to some of the information that I had entered on the Alumni Contact List?  My email address and/or website address have disappeared.  Why?

We have never recommended placing your e-mail information on the Alumni Contact List as doing so may increase the chances of you receiving spam (junk e-mail) from non-members. We have removed the column for website information as many people were using it for their email addresses.  We are committed to your privacy and do not want non-alumnus to have access to your email information.  Your e-mail address can be obtained by registered members, by clicking on your nickname on the Alumni Contact List.  If you did have a webpage listed on the Alumni Contact List, we suggest that you add that to your Member's Information page instead. 

Where *DO* I put my email address?

Your e-mail address is located on the Member's Information page.  Please ensure that you check the "allow others to see my email address" when registering or no one will be able to contact you.  If the managers are unable to contact you, your membership may become inactive or cancelled.  It is very important therefore, that this box is checked off.  If you have not checked it at registration, you can go to your Tools/Email Settings page and do so.  Please remember that your e-mail address and any other bio information you have provided can only be obtained by registered members, by clicking on your nickname on the Alumni Contact List.

I need to change my contact information on the Alumni Contact List.  How do I do this?

  1. Sign in with your net passport information.
  2. Click on "Alumni Contact List"
  3. Find your name and click on the magnifying glass on the far left column. This will take you to another page.
  4. Click on "Edit Member"
  5. Click on the "pencil" icon on the left column
  6. Make your changes
  7. Click on "Save Changes"

I need to change my e-mail address on my Member Information page.  How do I do this?

To change your e-mail address:

You can change the e-mail address as follows.

  1. Make sure you are on the E-Mail Settings page.

     To get there: Click Member Tools on the far left, and then click Check Your E-Mail Settings on the page that opens. (If the page you are currently on has no links on the far left, click Back until you reach a page that does.)

  2. In the e-mail address box, type the new e-mail address.
  3. Click Save Changes.

Who can see the membership information I provide?  What about the information on the Alumni Contact List?

The Member List (which shows your email address, as well as your bio, if you have added one) is accessible by members only.  The Alumni Contact List may be accessed by anyone, therefore we suggest that you do not enter any information which you do not want available to the general public. The only required information is the name you were known by when you attended Delta, and the years you attended.  Please also read the Confidentiality Notice at the bottom of the community's home page.   

I registered my membership, but when I came back to the site several weeks after registration, I was no longer a member.  What happened?

Did you add your information to the Alumni Contact List within fourteen (14) days?  If not, your membership may have become inactive and automatically cancelled.  You will need to reapply for membership by using the "Join Now" button at the top of the homepage.  Once your membership is approved, please don't forget to add your information to the Alumni Contact List!  

Another reason your membership may have been approved and then go missing is if you did not provide a valid email address with your request.  If we are advised that your email address is, at any time invalid, your membership may become inactive and cancelled.  If you change your email address, please ensure that you update it on your E-Mail Settings page as soon as possible. 

I tried to email the managers with "Tools/Send Email to Managers" but my message was rejected.  What happened?

If you try to email the managers this way from any other address than what you have on file at your E-mail Settings page (generally what you registered with), the community will not recognize you as a member.  As this is a "members only" community, it will only accept emails from registered members.  The way that this identifies members is by your email address. 

If you try to send an email to the community managers from a different, non-registered email address, you will receive the following, self-explanatory, automated "reject" message from the mail program:

Your message below could not be delivered.  Only members of that community may send e-mail to this account.  The e-mail address from which you sent this message does not identify you as a community member. 

If you are a member, you can check or change the e-mail address you registered with this community at your E-mail Settings page.

If you are not a member and would like to join ...   

As you can see, if you email from a different account, your email will not go through.  You must send any email to the community managers from the email address you have on file at your E-mail Settings page. 

Non-members are only able to email managers by clicking on the link on the pages which indicate "email community manager here". 

 

Feel free to email the Community Manager with any further questions you may have about this Community!

Always changing ... hopefully improving.

 

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